Returns/Exchange

At H&A Strovolos, our customers are our priority. We understand that sometimes a product may not meet your expectations, and we are here to make the returns and exchange process as smooth as possible.

Return Policy

Eligibility:

  • Items must be returned within 30 days of the purchase date.
  • Products must be in their original condition, unused, and with all original packaging and tags.

Non-Returnable Items:

  • Gift cards
  • Customized or personalized items
  • Clearance items

Return Process:

  1. Initiate a Return:

    • Contact our customer service team at info@hastrovolos.com or +35722329009 to initiate the return process.
    • Provide your order number and details of the item you wish to return.

  2. Prepare Your Return:

    • Ensure the item is securely packaged to prevent damage during transit.
    • Include the original receipt or proof of purchase.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

  4. Refund Processing:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 5-7 business days and credited to your original method of payment.

Exchange Policy

Eligibility:

  • Items must be exchanged within 30 days of the purchase date.
  • Products must be in their original condition, unused, and with all original packaging and tags.

Exchange Process:

  1. Initiate an Exchange:

    • Contact our customer service team atat info@hastrovolos.com or +35722329009 to initiate the exchange process.
    • Provide your order number and details of the item you wish to exchange and the desired replacement.

  2. Prepare Your Exchange:

    • Ensure the item is securely packaged to prevent damage during transit.
    • Include the original receipt or proof of purchase.

  3. Exchange Shipping:

    • Customers are responsible for shipping costs to return the item to us unless the item is defective or incorrect.
    • We will cover the shipping costs for sending the replacement item to you.

  4. Processing Your Exchange:

    • Once your return is received and inspected, we will send out your replacement item within 5-7 business days.
    • You will receive a confirmation email with the tracking details for your replacement item.

Contact Us

For any questions or concerns regarding our returns and exchanges policy, please contact our customer service team at:

Email: info@hastrovolos.com Phone: +35722329009 Address: 132 Strovolou Avenue, 2042, Strovolos, Nicosia, Cyprus

Thank you for choosing H&A Strovolos. We appreciate your business and look forward to serving you again soon.

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